We are hiring Support Executives for an International Flight Booking Campaign. This is a Non-Voice Process where candidates will provide customer support through email and online ticketing systems.
The ideal candidate should possess excellent written English, strong computer skills, and a customer-focused attitude.
Key Responsibilities
- Respond to customer inquiries via email and ticketing systems.
- Assist customers with flight bookings, cancellations, modifications, and general travel information.
- Maintain accurate records of customer interactions.
- Resolve customer issues professionally and efficiently.
- Escalate complex cases to senior support teams when required.
- Meet quality, productivity, and turnaround time (TAT) targets.
- Follow company SOPs, quality standards, and data security policies.
- Ensure high customer satisfaction while maintaining accuracy.
Required Skills
Excellent Written English
- Strong grammar and sentence formation
- Professional email writing
- Good comprehension skills
Computer Skills
- MS Word
- MS Excel
- Outlook/Gmail
- Internet browsing
- Basic typing skills
- Soft Skills
- Strong problem-solving ability
- Attention to detail
- Team player
- Positive attitude
- Willingness to learn
- Ability to work independentlyPreferred Qualifications
- Any Degree (B.A., B.Com., B.Sc., BBA, BBM, BCA, B.E., B.Tech or equivalent)
Work Schedule
- Rotational Shifts
- Saturday & Sunday Fixed Off
- Work From Home
- Full-Time Employment
Equipment Required
Candidates should have:
- Laptop/Desktop
- Stable Broadband Internet
- Power Backup (Preferred)
- Quiet working environment
Training
- Professional onboarding
- Process training
- Email communication training
- Flight booking domain training
- Continuous performance coaching
No prior experience in flight booking is required. Comprehensive training will be provided
- Freshers are encouraged to apply.
- Previous experience in BPO, customer support, travel, or email support is an added advantage.
Pay: From ₹18,000.00 per month
Work Location: Remote
