- Design, develop, and implement ServiceNow FSM solutions including Work Order Management, Dispatching, Scheduling, and Inventory Management.
- Configure and customize field service workflows such as work order lifecycle, task assignments, and service execution.
- Implement and manage Agent Workspace / Mobile Agent applications for field technicians.
- Configure advanced scheduling and dispatching using ServiceNow FSM capabilities (e.g., assignment rules, territories, skills-based routing).
- Develop and enhance work order management processes including creation, routing, escalation, and closure.
- Configure inventory and asset tracking for field operations and integrate with CMDB/Asset Management.
- Develop business rules, client scripts, Script Includes, UI policies, and Flow Designer workflows.
- Integrate ServiceNow FSM with external systems (ERP, GPS, IoT devices, third-party scheduling tools) using REST/SOAP APIs.
- Implement and enhance Service Portal / Mobile UI / Workforce Optimization features.
- Create and maintain reports, dashboards, and Performance Analytics for field service KPIs and operational insights.
- Collaborate with stakeholders to gather requirements and deliver scalable FSM solutions.
- Provide L2/L3 support, troubleshoot issues, and continuously optimize system performance
Desired Skills
Service Now
Desired Candidate Profile
Qualifications : BACHELOR OF TECHNOLOGY
