iStorage India Pvt. Ltd. is a leading provider of enterprise IT infrastructure, data storage, backup, and cloud solutions, delivering reliable and scalable technology services to organizations across multiple industries. The company specializes in data storage systems, cloud storage, NAS, SAN, tape backup, archival solutions, and end-to-end IT infrastructure management.
We are currently seeking a qualified and motivated professional for the position of IT Support Engineer. The selected candidate will oversee, manage, and maintain the organization’s IT infrastructure across the Head Office (HO) and various project locations. The role is responsible for ensuring secure, reliable, and uninterrupted IT operations, including network administration, system support, hardware troubleshooting, data storage solutions, cybersecurity compliance, cloud services, and vendor coordination.
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Key Responsibilities
1. Infrastructure & Network Management
- Maintain and monitor LAN/WAN connectivity across Head Office & customer sites.
- Configure and manage routers, switches, firewalls, and VPN connections.
- Monitor internet bandwidth utilization and ensure maximum uptime.
- Troubleshoot network-related issues and coordinate with ISPs/vendors.
- Ensure secure connectivity between HO and remote project locations.
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2. System Administration
- Install, configure, and troubleshoot Windows/Linux/Open Source operating systems and related software.
- Manage user accounts, permissions, email configurations, and access controls.
- Administer servers, ensuring regular updates, patch management, and performance monitoring.
- Maintain backup schedules and disaster recovery processes.
- Provide technical support to end users and resolve system-related issues.
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3. Data Storage & Backup Management
- Manage enterprise data storage solutions including Network Attached Storage (NAS) and Storage Area Network (SAN) systems.
- Monitor storage utilization, performance, and scalability requirements.
- Implement and manage on-premises and cloud-based storage solutions.
- Administer cloud storage platforms for data backup, collaboration, and disaster recovery.
- Configure and maintain tape backup systems for long-term archival and compliance needs.
- Ensure secure data archiving practices and periodic restoration testing.
- Coordinate with vendors for storage upgrades, maintenance, and support.
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4. Hardware & Asset Management
- Maintain an updated IT asset register covering hardware, software, and storage assets.
- Oversee procurement of IT infrastructure, including storage devices and backup equipment.
- Ensure timely AMC renewals and compliance documentation.
- Plan hardware lifecycle management, upgrades, and replacements.
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5. Security & Compliance
- Implement and monitor antivirus, endpoint protection, and firewall security.
- Ensure data protection policies are enforced across storage and cloud systems.
- Maintain regular data backups and validate recovery processes.
- Monitor user access rights and cybersecurity best practices.
- Support compliance with organizational IT policies and data governance standards.
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6. Project Site IT Support
- Set up IT and storage infrastructure for new project sites.
- Support installation and configuration of CCTV systems, biometric devices, and remote connectivity tools.
- Provide remote and on-site troubleshooting support as required.
- Ensure secure synchronization of project site data with Head Office systems.
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Technical Documentation & Tender Support
- Provide technical compliance documentation and supporting materials to Tender/BD Executives for bid submissions.
- Prepare and validate technical specifications, product datasheets, compliance statements, and solution architectures.
- Coordinate with OEMs and vendors to obtain required technical documents and certifications.
- Ensure accuracy and timely submission of technical inputs for tenders and proposals.
- Maintain a repository of standard technical compliance documents for future reference.
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Eligibility Criteria
- Graduate / B.Tech / MCA in Information Technology or equivalent qualification.
- 2–5 years of relevant IT infrastructure and support experience.
- Strong knowledge of networking, system administration, and storage technologies (NAS, SAN, cloud storage).
- Experience with enterprise backup solutions and tape archival systems preferred.
- Exposure to multi-location IT infrastructure management is an advantage.
- Good communication, documentation, and vendor coordination skills.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹40,000.00 per month
Work Location: In person
