Job Summary
We are looking for enthusiastic and customer-focused Telecallers for our Malayalam Voice Process. The ideal candidate should have excellent spoken Malayalam, good communication skills, and the ability to interact with customers professionally while delivering a high-quality customer experience.
Key Responsibilities
- Handle inbound and outbound customer calls in Malayalam.
- Provide accurate information about products and services.
- Resolve customer queries and complaints in a professional manner.
- Follow call scripts and company guidelines.
- Maintain accurate records of customer interactions in the CRM system.
- Achieve daily productivity and quality targets.
- Escalate complex customer issues to the concerned team when required.
- Build positive relationships with customers through effective communication.
- Ensure customer satisfaction in every interaction.
Required Skills
- Excellent spoken Malayalam.
- Basic English communication skills.
- Tamil communication is an added advantage.
- Good listening and interpersonal skills.
- Basic computer knowledge.
- Typing skills and familiarity with MS Office are preferred.
- Positive attitude and willingness to learn.
- Ability to work in a target-oriented environment.
Preferred Candidate Profile
- Native or fluent Malayalam speaker.
- Customer service mindset.
- Ability to handle customer conversations politely and confidently.
- Immediate joiners are preferred.
Salary
- Freshers: ₹15,000 Take-Home per month.
- Experienced candidates: Salary based on experience and interview performance.
Benefits
- PF & ESI (as applicable)
- Performance Incentives
- Paid Training
- Career Growth Opportunities
- Friendly Work Environment
- Employee Referral Incentives
- Paid Leave as per company policy
Working Days & Timing
- 6 Days Working
- Day Shift
- Weekly Off as per company policy
Pay: ₹8,626.54 - ₹31,188.51 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
