Front Office Executive
Location : Gurugram, Haryana (On-site)
Company : Spartan Fitness India
Work Type : Full-Time
About Spartan Fitness
Spartan Fitness is a premium international fitness brand from Bahrain, now expanding across India. Our flagship facility in Gurugram offers a world-class fitness experience, combining luxury facilities, expert training, and exceptional member service.
We are looking for a polished, customer-focused Front Office Executive who can deliver a seamless and premium experience for our members while managing front desk operations efficiently.
Job Summary
As the Front Office Executive, you will be the first point of contact for our members and guests. You will play a key role in creating a welcoming, professional, and high-end member experience while managing daily front desk operations.
This role is ideal for candidates from premium hospitality, luxury retail, fitness clubs, lifestyle brands, or customer-facing service environments.
Key Responsibilities :
Member Experience & Reception
- Welcome members and guests with warmth, professionalism, and discretion.
- Ensure a premium and personalized experience for all visitors.
- Handle member inquiries and provide accurate information regarding memberships and services.
- Address member concerns promptly and professionally.
Front Desk Operations
- Manage check-ins, appointments, calls, emails, and walk-in inquiries.
- Coordinate effectively with trainers, sales, and operations teams.
- Maintain front desk records and daily administrative tasks.
- Ensure smooth day-to-day reception operations.
Billing & Membership Support
- Process membership renewals and related transactions.
- Handle billing, invoicing, and cash/card payments.
- Maintain accurate records of memberships and payments.
Facility Presentation
- Ensure the reception area and member-facing spaces are clean, organized, and presentable.
- Uphold the premium standards and ambience of the facility.
- Maintain confidentiality and privacy of members at all times.
RequirementsExperience
- Minimum 2 years of experience in:
- Hospitality
- Luxury Retail
- Premium Fitness Clubs
- Lifestyle Clubs
- Customer Service Roles
- Luxury Hotels or Wellness Facilities
Skills :
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building abilities.
- Comfortable handling billing systems and MS Office.
- Ability to multitask in a fast-paced environment.
- Professional and polished appearance.
Preferred :
- Experience in premium gyms, luxury hotels, spas, wellness centers, or lifestyle clubs.
- Knowledge of fitness memberships, personal training services, or wellness programs.
- Personal interest in fitness, gymming, sports, yoga, or wellness activities.
What We Offer :
✅ Opportunity to work with a premium international fitness brand
✅ Professional and high-end work environment
✅ Career growth opportunities within a rapidly expanding organization
✅ Complimentary Spartan Fitness membership
✅ Competitive salary and benefits
Candidates based in Delhi NCR or willing to commute to Gurugram are preferred.
Apply Now - [email protected]
If you have a passion for customer service, hospitality, and fitness, we'd love to hear from you.
Pay: ₹50,000.00 - ₹60,000.00 per month
Work Location: In person
