The purpose of this role is to support the Local Project Operations team by providing timely and accurate completing of assigned “SAP Project Operational Transaction” tasks. Project Admin will use PC applications and systems to enter project data, raise orders, record product and service receipts, organize electronic or paper project files and update financial systems. This position reports directly to the Project Supervisor.
- Only Bachelor’s Degree in any stream (Not technically qualified- BE, MCA, any PHD)
- Customer service background – results driven
- Minimum 3 years’ experience & Maximum 5 years
- Preferably in SAP & Field Citrix/SMS, NEX
- Hands on experience on Microsoft Office (Excel, PowerPoint, Word)
- Should be an active team player
- Should have good knowledge in any ERP systems (SAP & Field Citrix – will be added advantage)
- High Orientation towards Customer Service culture
- Strong written and verbal communication in English/French
- Proactive thinker and ability to forward plan
- Target driven and enjoys working in a competitive environment
- Is a team player that is able to share best practices and develop new standards
- Ability to follow business processes and tasks
- Ability to organize multiple tasks simultaneously
- Building Work Relationships - Using appropriate interpersonal styles and communication methods to work with business partners (Eg. peers, other departments or units, customers, etc.) to meet mutual goals and objectives.
- Communication - Expressing ideas effectively in individual and group situations (including non-verbal communication); adjusting language or terminology to the characteristics and needs of the audience.
- Results Orientation – To meet the given targets
- Quality Orientation/Attention to Detail - Accomplishing tasks through following standard operating process.
- Customer Focus - Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs.
- Lead by Example: Set benchmark by multi-tasking and eager to take additional responsibilities
- Inspire peers & team members to perform the best everyday
- Upholding the Honeywell Integrity
Compliant to 9 Honeywell behaviors
- Work on Project Set Up & Maintenance as instructed by field
- Maintain an accurate Plan ‐ 0 cost plan for each assigned project based on the PM’s monthly forecasted cost at complete
- Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction
- Check for missing time sheets and trailing costs (GES Onsite & Remote)
- Input Project closeout requirements
- Assisting in resolution of invoice disputes and blocked invoices
- Process EAC adjustments, change orders copy overs, contingency requests & Extra workorder as per requirement
- Apply TECO on projects for close-out
- Co ‐ ordinate work from multiple PM's
- Provide proactive communications
- Maintain workload time management “Planning & Scheduling” to meet PM requirements
- Create a Service SMS Warranty by Service Request for labor
- Assist in obtaining month end revenue targets (vendor invoices not processed)
- Develops and maintains positive customer relations
- Coordinates various functions within the company to ensure customer requests are handled appropriately and in a timely manner
- Publish reports like Compliance Summary, PDA, Un- Forecasted Commitments on time
- Support business continuity by Process documentation and cross Process training
- Conduct process training for peers and newly recruited team members
- Perform peer QC on required activities and handle escalations on priority
- Running and distributing reports to PM(s)HOS deployment & Identify opportunities for continuous improvement to increase customer satisfaction and administration productivity & improved knowledge
- HOS deployment & Identify opportunities for continuous improvement to increase customer satisfaction and administration productivity & improved knowledge
- Document or maintain records of each interaction with the customers(internal/external) for future evaluation/verification (e.g. Timely and regular filling up of Timesheet Tracker, Update Log, PA Process Trackers)
- Follow the procedures & guidelines as provided and SOP/SWI
- Should become a self-aware learner and should be eager to learn new processes and skills as discussed and directed by the Project Supervisor
- Become a preferred point of contact by the Peers for query resolution
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
