The Career Specialist will act as the first point of contact for all student enquiries. The role
is responsible for handling end-to-end initial engagement, including inbound and
outbound calls, qualifying prospects based on eligibility and interest, and converting them
into qualified leads and confirmed walk-ins for the respective branches.
This role is critical in ensuring lead conversion quality, timely follow-ups, and accurate
enquiry handling.
Key Responsibilities:
Enquiry Handling & Communication
Act as the first point of contact for all inbound enquiries (calls, forms, digital leads).
Make outbound calls to new and existing enquiries as per defined SLAs.
Ensure 100% enquiry coverage with no delay in first contact.
Lead Qualification
Conduct the initial counselling/qualification call to understand:
Student background and qualification
Interest level and course suitability
Readiness to proceed
Categorize leads correctly as Qualified / Not Qualified / Follow-up required.
Conversion & Walk-in Booking
Convert qualified enquiries into confirmed walk-ins for the appropriate branch (Calicut /
Kochi / others).
Coordinate and schedule branch visits, ensuring correct slot booking.
Share accurate information about location, timing, and documents required.
CRM & Process Compliance
Update all interactions, call outcomes, and statuses promptly in CRM and admission
sheets.
Maintain data accuracy and hygiene at all times.
Follow defined calling, follow-up, and escalation processes.
Collaboration & Reporting
Work closely with branch teams to ensure smooth handover of qualified leads.
Provide daily updates on:
Calls made
Leads qualified
Walk-ins booked
Highlight any issues related to lead quality or system/process gaps.
Key Skills & Competencies:
Strong verbal communication skills (English + regional language preferred)
Good listening and questioning skills
Ability to handle high call volumes (inbound & outbound)
Result-oriented with strong follow-up discipline
Basic computer and CRM knowledge
Ability to work in a target-driven environment
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
