Preferred Education
Bachelor’s degree in Human Resources, Business Administration, Operations, or a related field
Preferred Experience
- 10–14+ years of experience in HR Operations, Shared Services, People Operations, HR Service Delivery (HRSD), HR Transformation, or Process Excellence environments.
- Proven experience leading end-to-end HR process redesign initiatives, from current-state assessment through future-state implementation and adoption.
- Strong expertise in process excellence, including process mapping, process architecture, workflow design, SOP development, RACI frameworks, governance, and standardization.
- Demonstrated success improving service delivery through cycle-time reduction, SLA improvement, operational efficiency, quality enhancement, and employee experience initiatives.
- Experience applying Lean, Six Sigma, Operational Excellence, Continuous Improvement, or Business Process Re-engineering methodologies to solve complex operational challenges.
- Hands-on experience driving process automation, workflow redesign, and digital transformation using Oracle HCM, ServiceNow HRSD, Workday, SAP SuccessFactors, or similar HR platforms.
- Strong analytical and problem-solving skills with experience using KPIs, dashboards, operational metrics, and data-driven insights to drive improvements.
- Experience influencing stakeholders and leading change across global, matrixed organizations while partnering with HRIS, HRIT, COEs, Shared Services, and business leaders.
