Job Title: Manager – Tours & Travels
Department: Tours & Travels / Operations
Reports To: General Manager / Director
Location: TIRUPPUR
Experience: 6–9 years in travel, tourism, or hospitality management
Job Summary
We are looking for an experienced Tours & Travels Manager to oversee day-to-day travel operations, manage tour packages, coordinate with customers and vendors, and drive sales and profitability. The ideal candidate should have strong knowledge of travel destinations, excellent communication skills, and the ability to manage a team effectively.
Key Responsibilities
- Manage daily operations of the tours and travel business.
- Plan, develop, and coordinate domestic and international tour packages.
- Handle customer enquiries, bookings, cancellations, and complaints.
- Coordinate with hotels, airlines, transport providers, guides, and other vendors.
- Prepare quotations, itineraries, travel plans, and package pricing.
- Ensure smooth execution of tours from booking to completion.
- Lead, motivate, and monitor the performance of the travel team.
- Develop new customers and maintain strong relationships with existing clients.
- Achieve monthly sales, revenue, and profitability targets.
- Negotiate rates and agreements with hotels, transporters, and other service providers.
- Monitor travel trends, competitor pricing, and new destinations.
- Ensure accurate documentation, invoicing, payment collection, and booking records.
- Handle emergencies or last-minute changes during customer travel.
- Maintain high standards of customer service and customer satisfaction.
- Prepare regular reports on sales, bookings, expenses, and business performance.
Required Skills
- Strong knowledge of tourism, travel packages, and booking procedures.
- Excellent communication and negotiation skills.
- Good leadership and team-management abilities.
- Strong customer-service orientation.
- Sales and business-development skills.
- Good problem-solving and decision-making ability.
- Proficiency in MS Office and travel/booking software.
- Ability to work under pressure and manage multiple bookings simultaneously.
Qualifications
- Bachelor's degree or diploma in Travel & Tourism, Hospitality, Business Administration, or a related field.
- 3–7 years of relevant experience in the travel and tourism industry.
- Experience managing a team and handling tour operations is preferred.
Key Performance Indicators (KPIs)
- Monthly sales and revenue achievement.
- Number of bookings and new customers.
- Customer satisfaction and repeat business.
- Tour/package profitability.
- Vendor cost management.
- Team productivity.
- Timely and error-free execution of bookings and tours.
CONTACT NO: 9788116302, 9944480471
Pay: ₹15,156.49 - ₹60,624.57 per month
Benefits:
Work Location: In person
