Job Description – Customer Support Executive
Company: Docterz Health Tech
Position: Customer Support Executive
Job Summary: We are looking for a Customer Support Executive to provide exceptional customer service and support to healthcare professionals using Docterz products. The role involves extensive field visits to client locations, software implementation, training, troubleshooting, and relationship management.
Key Responsibilities:
- Visit doctors, clinics, and healthcare facilities to provide on-site support (80% field work).
- Assist customers with software installation, implementation, and onboarding.
- Conduct product demonstrations and user training sessions.
- Resolve customer queries, complaints, and technical issues in a timely manner.
- Coordinate with the technical and product teams for issue escalation and resolution.
- Maintain records of customer interactions, service requests, and follow-ups.
- Gather customer feedback and share insights with management for product improvement.
- Ensure high customer satisfaction and long-term client retention.
- Support office-based operational and administrative activities (20% office work).
- Build and maintain strong relationships with existing customers.
Required Skills:
- Excellent communication and interpersonal skills.
- Customer-centric approach with problem-solving abilities.
- Basic understanding of software applications and troubleshooting.
- Ability to travel locally for client visits.
- Strong organizational and time-management skills.
Preferred Qualification:
- Graduate in any discipline.
- Prior experience in customer support, client servicing, healthcare, or field operations is preferred.
Work Pattern: 80% Field Visits | 20% Office-Based Support Activities
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Paid time off
Work Location: In person
