Job Title: CRM Executive
Job Location: Nagdevi, Majid Bunder, Mumbai 400003
Experience: 1–2 Years
Salary: ₹15,000 – ₹20,000 per month
Employment Type: Full-Time
Key Responsibilities
Manage day-to-day CRM, back-oAice, and sales support activities.
Prepare and send accurate sales quotations based on product specifications and pricing.
Handle customer inquiries related to quotations, orders, products, and pricing, and resolve issues promptly.
Follow up with clients through email and phone regarding quotations and requirements.
Understand the company’s product range, specifications, pricing, and updates to ensure accurate information is provided.
Coordinate with the sales team and internal departments for quotations, order processing, and timely delivery.
Maintain and update customer, quotation, order, communication, and follow-up records in the ERP system.
Perform accurate data entry and sales-related processing in Tally ERP/ERP software.
Assist with order tracking, reporting, invoicing coordination, and other sales administration activities.
Provide product information to clients and assist in resolving basic customer issues.
Handle emails, phone calls, document filing, and general administrative activities.
Collaborate with cross-functional teams to improve processes and enhance customer satisfaction.
Skills & Qualifications
1–2 years of experience in CRM, back-oAice, or sales support.
Proficiency in Tally ERP, MS Excel, Word, and Outlook.
Good communication and customer-handling skills.
Strong data entry and documentation skills with attention to detail.
Ability to multitask, meet deadlines, and work independently.
Willingness to learn products, processes, and ERP systems.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
