Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Python on Azure
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system dependencies and impact of issues.
- Document findings and resolutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools.
- Provide timely updates and communicate effectively with stakeholders regarding issue status.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Python on Azure.
- Strong problem-solving skills with the ability to analyze complex system issues.
- Experience in monitoring and troubleshooting cloud-based applications and services.
- Familiarity with scripting and automation to streamline support tasks.
- Ability to work with logs, diagnostics, and performance metrics to identify root causes.
- Good communication skills to collaborate effectively with technical and non-technical teams.
Additional Information:
- The candidate should have minimum 3 years of experience in Python on Azure.
- This position is based at our Chennai office.
- A 15 years full time education is required.
