About us
DeutschPro India is the Indian branch of GfW - Gesellschaft für Weiterbildung, an educational holding and network of international language and vocational training institutes. With a strong focus on innovation, quality, and international cooperation, we are continuously expanding our reach beyond borders. Together, we are preparing the further development of our activities in India, aimed at building long-term, sustainable partnerships and impactful educational solutions.
About the position
We are looking for a reliable and motivated Customer Service & Operations Support based in Pune to support both our learners and the ongoing development of our local operations.
In this role, you will combine hands-on customer service responsibilities with operational and organizational support, playing an important part in the day-to-day functioning and further development of our location.
Website: https://deutschpro.in/de/home/
https://www.gfw.education/
Your role & responsibilities
- Supporting our Customer Success team in India and Germany in providing excellent service to our international learners
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Assisting customers who learn German with us, either at one of our schools or online and supporting exam participants throughout their journey
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Advising learners on course selection, bookings, exams, and general questions in a friendly, solution-oriented manner
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Ensuring a high level of learner satisfaction through efficient, empathetic, and proactive support via email, phone, and on site
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Coordinating administrative tasks and contributing to smooth day-to-day customer operations
Your profile
- Strong service orientation and genuine enthusiasm for working with adult learners
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Fluent English and Marathi, Hindi and German are a plus
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Confident and professional communication, whether by email, phone, or in person
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Solid PC and MS Office skills
What we offer
- The chance to join an international education company helping learners from around the world achieve their language goals
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A vibrant on-site role at DeutschPro with direct contact with international students and exam participants
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Close collaboration with colleagues across Europe in a multicultural and fast-paced environment
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Opportunities for long-term development and career growth within a growing organisation
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A supportive team culture where collaboration, ownership, and learner satisfaction matter
Interested?
We look forward to receiving your application. Please send us a brief message outlining your background and motivation – we are eager to get to know you and discuss potential next steps.
