What we're looking for:
- 2-4 years of experience in Customer Success, Client Servicing, Account Management, or a similar customer-facing role.
- Outstanding communication and presentation skills.
- A proactive, positive, and solution-oriented attitude.
- Ability to thrive in a dynamic, fast-paced work environment.
- Team player with a strong sense of ownership and accountability.
- Strong interpersonal and relationship management abilities.
- Experience handling international clients is highly preferred.
What you'll do:
- Serve as the primary point of contact for assigned clients.
- Build and maintain strong relationships with domestic and international clients.
- Ensure timely execution of client deliverables and campaign milestones.
- Coordinate with internal teams including Sales, Marketing, Operations, and Production to deliver an exceptional customer experience.
- Proactively address client queries and resolve issues in a professional and timely manner.
- Monitor client satisfaction and identify opportunities to improve engagement and retention.
- Maintain accurate client records and provide regular updates through CRM and internal reporting tools.
- Support post-event follow-ups and gather client feedback to enhance future engagements.
Pay: ₹200,000.00 - ₹300,000.00 per year
Work Location: In person
