Company Description: Located in Varkala, this resort is focused on providing memorable, guest-centered experiences in a relaxed and scenic environment. The property offers comfortable accommodations, quality amenities, and attentive service designed to meet the needs of both leisure and business travelers. Team members are encouraged to maintain high operational standards while creating a welcoming atmosphere for guests from diverse backgrounds. The resort values collaboration, integrity, and continuous improvement as core principles of its operations. Working here offers opportunities for professional growth within a dynamic hospitality setting.
Role Description: The Resort Manager is responsible for overseeing day-to-day operations across all departments, including front office, housekeeping, maintenance, food and beverage, and guest services. This full-time, on-site role in Varkala involves managing staff schedules, coordinating service delivery, and ensuring a consistent, high-quality guest experience. The Resort Manager will monitor property upkeep, manage budgets and cost controls, and implement policies and procedures to maintain safety and compliance standards. The role includes handling guest feedback and escalations, optimizing occupancy and revenue, and supporting marketing and promotional activities. The Resort Manager will lead, coach, and develop team members to uphold service standards and contribute to a positive, inclusive workplace.
Qualifications
- Demonstrated ability to manage Customer Satisfaction and Customer Service initiatives to ensure an exceptional guest experience.
- Experience with Property Management, including facility maintenance coordination and oversight of resort operations.
- Proficiency in Budgeting, financial reporting, and cost control to support sustainable business performance.
- Experience in Hiring, onboarding, and supervising staff, with a focus on building effective, diverse teams.
- Prior leadership experience in hospitality or resort management, preferably in a similar on-site environment.
- Strong organizational, problem-solving, and decision-making skills, with attention to detail and follow-through.
- Excellent interpersonal and communication skills, with the ability to engage guests and collaborate with team members.
- Comfort with basic office software and property management systems; familiarity with reservations and billing processes.
- Ability to work flexible hours, including weekends and holidays, as required by resort operations.
- Relevant diploma or degree in Hotel Management, Hospitality, Business Administration, or a related field is preferred.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Ability to commute/relocate:
- Varkala, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Language:
Work Location: In person
