EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are seeking an experienced Project Manager to run day-to-day operations for a large managed services solution practice with steady service quality. You will align cross-functional teams, strengthen governance and SLA execution, and support AI initiatives through clear reporting and process improvement. Apply to help scale consistent delivery across the organization!
Responsibilities
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Run operations for the "Managed Services Solution Practice"
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Coordinate cross-department collaboration to align project goals and streamline service delivery processes
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Facilitate clear communication channels and routine status reporting for internal teams and external stakeholders
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Drive senior leader engagement and alignment on AI initiatives
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Lead key calls across multiple programs/initiatives while handling ambiguity and multitasking
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Track progress and report key performance indicators tied to AI practice operations
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Support the integration of AI knowledge into practice workflows and deliverables
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Identify operational challenges and resolve them to keep the practice running smoothly
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Define program scope, objectives, and success criteria during initiation and planning
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Oversee ongoing program performance to ensure compliance with service level agreements and contractual obligations
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Evaluate risks that impact program outcomes and stakeholder expectations, and mitigate them
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Build and maintain dashboards and reports, and drive continuous improvement by incorporating feedback and refining operational workflows
Requirements
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Extensive IT industry experience of 14-17 years across delivery, operations, or program environments
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Demonstrated background in managed services programs and running operations for large accounts/programs, emphasizing operational consistency and risk mitigation
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Proven ability to collaborate with local and global leaders plus diverse cross-functional teams toward shared outcomes
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Exceptional interpersonal and communication skills to engage senior leadership across global stakeholders
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Strong capability in negotiating and de-escalating stakeholder conflicts through strategic communication
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Solid competency in establishing governance frameworks that ensure SLA adherence and improve operational excellence
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Genuine enthusiasm for applying AI technologies to improve managed services delivery and innovation
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Foundational knowledge of artificial intelligence concepts and related technologies
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Hands-on background in creating and maintaining senior leader reports and dashboards
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Proven experience driving process improvement and automation initiatives
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Working proficiency with Jira including board and workflow management, dashboards, and queries
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Practical familiarity with Advanced Excel, Power BI, and Power Automate
Nice to have
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Background in AI operations and AI tools
We offer
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Opportunity to work on technical challenges that may impact across geographies
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Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
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Opportunity to share your ideas on international platforms
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Sponsored Tech Talks & Hackathons
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Unlimited access to LinkedIn learning solutions
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Possibility to relocate to any EPAM office for short and long-term projects
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Focused individual development
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Benefit package:
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Health benefits
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Retirement benefits
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Paid time off
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Flexible benefits
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Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
