The IT Service Management team for Swivelt is responsible for managing Core IT systems like identity management, authentication and authorization, collaboration and communication tools; managing user access and permissions for these systems, and on-boarding line of business SaaS as well as in-house developed applications to identity management, authentication and authorization systems; procuring new software and hardware and integrating them with ITSM processes; onboarding new users to our IT systems; and providing IT support to our internal users for hardware/software/access issues.
Responsibilities
IT Support:
- Help set up, support, and maintain end user computing environments
- Support requests for accessing resources and granting entitlements according to company policies.
- Troubleshoot user issues and pass it to a resolver group if appropriate.
- Provide regional support for Gsuite, Microsoft and other tools.
- Support planning and project execution for strategic IT environment initiatives.
IT Operations:
- Act as the first-level support for incoming user requests and issues for all core IT systems (for all markets)
- Execute day-to-day changes to IT core systems and act on user requests (e.g. user on/off boarding, access grant/revocation) following defined processes
- Handle incoming user support requests, triage them, solve them remotely if possible and forward them to on-site support if not
- Investigate user requests that don’t fall into pre-defined request types, capture needed details, and escalate requests that don’t fit into existing request types to ITSM for custom handling or developing a new process
- IT Support knowledge and either past experience of IT Support (for Mid level) or a technical degree in IT (for Junior/Mid level)
- Strong communication, organisational, and time management skills
- Excellent customer service skills, empathetic towards the needs of your customers
- Like to work across the breadth of different technologies and learn new things every day
- Can think out of the box to provide solutions while preserving the integrity of the operating environment
Requirements
- IT Support knowledge and 2-3 years of experience of IT Support (for Mid level) with technical degree in IT
- Strong communication, organisational, and time management skills
- Excellent customer service skills, empathetic towards the needs of your customers
- Like to work across the breadth of different technologies and learn new things every day
- Can think out of the box to provide solutions while preserving the integrity of the operating environment
Job Types: Full-time, Permanent
Pay: ₹35,000.00 - ₹50,000.00 per month
Benefits:
Work Location: Remote
