The Customer Service Assistant is responsible for providing excellent customer support by handling inquiries, resolving customer concerns, maintaining customer records, and ensuring a positive customer experience.
Key Responsibilities:
- Handle customer inquiries via phone, email, chat, or in person
- Provide accurate information about products and services
- Resolve customer complaints and escalate issues when necessary
- Maintain and update customer records in the system
- Follow up with customers to ensure timely issue resolution
- Coordinate with Sales, Dispatch, Accounts, and other departments
- Process customer requests, orders, and service-related documentation
- Maintain customer satisfaction and build positive relationships
- Prepare daily reports and maintain service records
- Ensure compliance with company policies and customer service standards
Required Skills:
- Excellent communication and interpersonal skills
- Strong customer service and relationship management abilities
- Basic computer knowledge (MS Office, Email, CRM software)
- Problem-solving and conflict resolution skills
- Ability to multitask and work in a fast-paced environment
- Positive attitude and team player
Qualification:
- Graduate / Diploma in any discipline
Experience:
- 0–2 years in Customer Service, Customer Support, or a related field
- Freshers with good communication skills can also apply
Preferred Skills:
- Experience with CRM software or customer support tools
- Knowledge of customer service processes
- Strong follow-up and coordination skills
- Ability to communicate in multiple languages (preferred, if required)
Pay: ₹15,000.00 - ₹21,000.00 per month
Benefits:
Work Location: In person
