Company: Legal Capital Law Firm
Position: Customer Support Executive
Location: Hyderabad
Employment Type: Full-Time
Job Summary
We are looking for a Customer Support Executive to handle client interactions, understand their requirements, provide appropriate information, and ensure a positive client experience. Candidates with customer support and sales experience will be preferred.
Key Responsibilities
- Handle inbound and outbound calls from clients and prospective customers.
- Understand client requirements and provide appropriate information regarding our legal services.
- Follow up with leads and maintain regular communication with clients.
- Coordinate with the legal and internal teams to address client queries.
- Maintain accurate records of client interactions, follow-ups, and leads.
- Convert qualified leads into appointments or potential business opportunities.
- Handle customer concerns professionally and ensure timely resolution.
- Achieve assigned calling, follow-up, and conversion targets.
- Maintain a professional and courteous approach while communicating with clients.
Requirements
- 1–3 years of experience in Customer Support, Telecalling, Sales, or Client Relationship Management.
- Excellent communication and interpersonal skills.
- Good convincing and negotiation abilities.
- Ability to handle customers professionally and patiently.
- Basic knowledge of MS Office/Google Sheets is an advantage.
- Candidates with experience in sales or lead conversion will be preferred.
- Ability to work independently as well as in a team.
Preferred Skills
- Customer handling
- Telecalling & follow-ups
- Lead generation and conversion
- Sales and negotiation
- Client relationship management
- Good verbal communication
What We Offer
- Competitive salary based on experience and performance.
- Performance-based incentives.
- Opportunity to grow within a professional legal organization.
- Supportive and professional work environment.
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
