We are looking for a proactive and dependable IT support professional to assist in day-to-day IT operations, troubleshooting, and infrastructure maintenance across the organisation.
Responsibilities
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Install and configure Windows and Linux operating systems
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Install software applications, drivers, and peripheral devices (printers, scanners, etc.)
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Provide on-site and remote technical support to end-users
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Assist users via remote tools such as TeamViewer and AnyDesk
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Troubleshoot hardware, software, and basic network issues
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Coordinate with vendors for issue resolution and maintenance support
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Maintain laptops, desktops, workstations, and servers
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Support VC (Video Conference) systems in meeting rooms
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Manage and maintain Canon MFP printers
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Handle access control systems (ID cards / secure access systems)
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Track allocation of IT assets (laptops, desktops, monitors, peripherals, etc.)
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Maintain inventory records and lifecycle management
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Monitor AMC/warranty status and coordinate renewals
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Monitor LAN, WAN, and WLAN networks
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Ensure uptime of internal applications and externally hosted services
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Monitor UPS systems across office floors, server room, and labs
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Assist users in backing up data to cloud/storage systems
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Perform mailbox backups (manual or automated)
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Support database backups using tools/scripts
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Support MS Teams and Zoom meetings
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Assist in setting up and managing conference calls and internal meetings
Qualifications
BE/BTech in Computer Science or relevant fields
Skill Set
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Good understanding of hardware and software installation types, including servers.
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Experience in servicing and supporting peripherals associated with laptops, desktops, servers, and devices such as printers, audio, and video equipment.
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Strong knowledge and hands-on experience in troubleshooting and installing various operating systems and applications.
Duration
11 Months
