We are hiring a Junior Customer Service Executive to support our e-commerce customer service operations as part of our India expansion. The role involves handling customer queries and ensuring smooth order and after-sales support.
Key Responsibilities:
- Respond to customer queries via email, chat, phone, and social media
- Assist customers with order placement, tracking, cancellations, and refunds
- Provide basic product information and support
- Coordinate with internal teams for issue resolution
- Maintain accurate records in CRM/ticketing system
- Ensure timely and professional communication with customers
Requirements:
- 1 year experience in customer service or related role
- Good communication skills in English
- Basic computer and email/chat handling skills
- Positive attitude and willingness to learn
- E-commerce experience is an advantage
Benefits:
- Competitive salary
- Incentives based on performance
- Growth opportunities
- Supportive work environment
Pay: ₹15,000.00 - ₹18,000.00 per month
Application Question(s):
- Current Salary
- Expected Salary
- Notice Period
Experience:
- relevant: 1 year (Required)
Work Location: In person
