The Jr Integration Operations Analyst is responsible for managing and supporting the integration of various systems and applications within the organization. The analyst will work closely with cross-functional teams to identify integration needs, troubleshoot issues, and optimize processes to ensure seamless data flow between systems.
Key Responsibilities:
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Responsible to monitor integration platforms and applications in all environments plus incident resolution with in SLAs.
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Identify, diagnose, and resolve integration-related issues in a timely manner to minimize downtime and impact on business operations.
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Provide technical support to end-users and stakeholders regarding integration processes and related systems.
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Implement bug fixes and minor enhancements for existing integrations, also provide UAT testing and hyper care support.
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Create and update documentation for integration processes, configurations, and troubleshooting procedures.
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Identify opportunities for improving integration processes and implement best practices to enhance efficiency and reliability.
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Create and Manage Ops Monitoring Dashboards and KPIs to ensure application performance and SLAs are met.
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Perform Application upgrades and Manage SSL Certs etc.
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work with product vendors to troubleshoot platform issues and/or any product bugs.
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Provide training and support to junior resources as applicable.
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Flexible on-call/weekend support rotation as applicable.
Qualifications:
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Bachelor's degree in Computer Science, Information Technology, or a related field.
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2+ years of experience in IT or related field.
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1+ years of experience with integration or related platforms.
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Expertise in Logic Apps, Service Bus, Event Grid, Function Apps and API Management
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Knowledge of Azure Functions and their role in integration scenarios
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Strong Knowledge on C# .Net for serverless Architecture. Additionally, liquid template and XSLT mapping experience
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Certification in Microsoft AZ-900
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Knowledge of Integration Mapping and Data formats like SOAP, XML, JSON and Flat files.
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Incident and Change Management experience with Service NOW or related
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Strong analytical, problem-solving, communication and Interpersonal skills.
Preferred Qualifications:
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Experience with Splunk or similar platform is a plus.
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Experience with CI/CD tools and code repository like GitHub, Azure DevOps
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Understanding Cloud Concepts and Network connectivity.
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Experience with DB SQL queries and Scripting is a plus.
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Experience working with Postman and Automating test cases.
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Knowledge of Project and Test Management tools like Azure DevOps,
