Position Overview
The Reseller Success Account Manager (RSAM) at Brivo Inc. is not a traditional Customer Success role. Instead, it is a high-impact Strategic Advisor dedicated to the operational and commercial effectiveness of our partners. As an RSAM, you are the critical bridge between our sales teams and our resellers, focusing on training, product demonstrations, and operational support. Your mission is to help resellers understand the performance of their business and customers, drive business growth and retention by ensuring resellers are fully enabled and acting as their internal advocate to navigate complex account strategies and resolve roadblocks.
Reseller Effectiveness & Enablement
- Lead reseller training and conduct high-level product demonstrations.
- Provide tactical sales support, including assistance with quotes, orders, and technical support navigation.
Strategic Advisory & Business Growth
- Conduct regular business and strategy reviews to align partner goals with Eagle Eye solutions.
- Analyze performance data to develop success plans that drive new opportunity development, retention, and expansion.
Internal Partnership
- Act as the primary "bridge" between internal Sales teams and reseller partners to facilitate joint territory growth.
- Identify and resolve business roadblocks by collaborating cross-functionally with Product, Marketing, and Support teams.
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5–7 years in Channel Management, Reseller Success, or Account Management.
- Strong understanding of the channel sales model and experience supporting partners to drive results.
- Strong understanding of customer success methodology, including customer success lifecycle management and customer success planning.
- Expertise in conducting business reviews, strategic planning, and sales enablement.
- Demonstrated ability to act as an internal partner, navigating complex internal/external relationships to drive growth.
- Proficiency in CRM and partner management platforms.
- Bonus: A strong desire to grow into Sales, Channel Sales, or Customer Success leadership roles.
Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises.
As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.
With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com.
Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.
