Provide first-level support for hardware and software issues (e.g., desktops, laptops, printers, scanners)
Respond to and resolve user tickets and service requests, often using tools like ServiceNow, Jira, or Freshservice.
Perform basic troubleshooting on:
Windows operating systems
Microsoft Office suite
Email clients O365
Internet and network connectivity
Install and configure desktop operating systems and standard software.
Handle password resets, user login issues, and basic account management.
