The HVAC Service Manager oversees daily service operations for heating, ventilation, and air conditioning systems. This role manages field technicians, ensures high-quality customer service, maintains operational efficiency, and supports business growth through effective scheduling, training, and performance management.
Key Responsibilities
- Manage and coordinate HVAC service technicians and field operations.
- Schedule preventive maintenance, repair, and emergency service calls.
- Monitor service quality, response times, and customer satisfaction.
- Provide technical guidance and troubleshooting support to technicians.
- Ensure compliance with safety regulations, company policies, and HVAC standards.
- Review work orders, service reports, and invoices for accuracy.
- Handle escalated customer complaints and resolve service issues.
- Track inventory, tools, equipment, and parts usage.
- Recruit, train, mentor, and evaluate HVAC technicians.
- Support sales teams with service-related estimates and maintenance contracts.
- Monitor KPIs such as first-time fix rate, technician productivity, and revenue targets.
- Coordinate with vendors and suppliers for parts and equipment procurement.
- Prepare operational reports and service performance summaries.
Required Qualifications
- Diploma/Bachelor’s degree in Mechanical Engineering, HVAC Technology, or related field.
- 5–10 years of HVAC service experience, including supervisory experience.
- Strong knowledge of HVAC systems, controls, refrigeration, and maintenance practices.
- Experience managing field service teams and dispatch operations.
- Familiarity with HVAC safety codes and local regulations.
- Proficiency in service management software and MS Office.
- Strong leadership, communication, and problem-solving skills.
- Valid driving license (if required for field visits).
Preferred Skills
- Experience with commercial and industrial HVAC systems.
- Knowledge of preventive maintenance programs.
- Budgeting and cost-control experience.
- Customer relationship management skills.
- Ability to work under pressure and manage multiple priorities.
Key Performance Indicators (KPIs)
- Service response time
- Customer satisfaction score
- Technician utilization rate
- First-time fix percentage
- Maintenance contract renewals
- Revenue and profitability targets
- Safety compliance metrics
Pay: ₹30,000.00 - ₹35,000.00 per month
Work Location: In person
