Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face:
Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion-heavy slideware.
At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity.
Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations.
Why Globalisation Excellence (GE)
Zinnov’s Global Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run.
In GE, you don’t work in silos. You:
Own complex, end-to-end client journeys
Work across GCC advisory, managed services, and BOT / outsourcing models
Influence leadership decisions that shape long-term talent and operating strategies
This is where strategy meets execution — and where talent plays a defining role.
About the Role
As Senior Associate – Operations, you will ensure smooth day-to-day administration and transport operations for client locations — with high ownership across routing, safety, vendor coordination, and employee support. This role is designed for an execution-first operator who thrives in detail-heavy environments, maintains strict process discipline, and ensures reliable service delivery with minimal escalations.
You will manage transportation operations end-to-end — from daily cab routing and escort confirmations to compliance checks, audits, and vendor scorecards — while serving as the first point of contact for employee transport-related support.
What You’ll Do
Transport Operations & Daily Routing
- Generate and share accurate cab routing lists daily for security escorts.
- Optimize routes to minimize travel time and costs while maintaining service quality.
- Update and confirm daily escort security service for each trip.
Compliance & Safety Governance
- Ensure vehicles and drivers have up-to-date, compliant documentation.
- Coordinate with vendors to ensure timely and safe logins/logouts with GPS tracking and adherence to safety protocols.
Employee Enrollment & Support
- Enroll employees in the transport tool and share trip details via SMS/app notifications.
- Address employee queries promptly via phone or email with strong responsiveness and closure discipline.
Event & VIP Transportation
- Arrange transportation for VIP events, team outings, and airport transfers with strong planning and coordination.
Audits, Tracking & Vendor Performance
- Conduct weekly audits on cabs and transport operations to maintain quality and compliance.
- Maintain monthly vendor scorecards and track service performance and improvement actions.
Site Operations Support
- Oversee reception and meal operations as required, ensuring smooth execution and reporting on service quality and performance.
What You Bring
Qualifications & Experience
- Bachelor’s degree in Business Administration, Office Management, or a related field.
- 4+ years of experience in operations / administration roles, preferably in fast-paced environments.
Key Skills
- Strong organizational and multitasking ability with high attention to detail.
- Strong customer orientation with excellent communication and interpersonal skills.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and comfort working with ops tools/trackers.
- High confidentiality and maturity in handling sensitive information.
- Flexibility and adaptability to changing priorities and operational demands.
Nice to Have
- Knowledge of technology products (networking equipment, laptops, printers).
What Success Looks Like – Globalization Excellence (GE)
- Daily cab routing, escort confirmation, and transport scheduling run predictably with minimal errors and escalations.
- Strong safety and compliance posture — documentation is current, audits are regular, and vendor adherence is consistent.
- Employees experience reliable support — queries are handled quickly with clear communication and follow-through.
- Vendor service quality improves through disciplined tracking, audits, and measurable scorecards.
- Event and VIP transportation is executed smoothly with strong planning and zero last-minute surprises.
If you enjoy owning detail-heavy operations, ensuring safety and service quality through disciplined execution, and working hands-on with vendors and employees to keep day-to-day logistics running smoothly — this role offers both impact and growth.
