Required Experience
5 - 15 Years
Skills
Process Audit,
Operational Risk,
lending operations
+ 1 more
Job Description
img {max-height: 240px;}
Are you passionate about solving roadblocks & challenges faced by MSMEs in India?
MSMEs contribute significantly to India’s total GDP. 90% of India’s ~$1 Trillion Retail Market is controlled by MSMEs. Which means ~$900B worth of commerce flows through these ~60M MSMEs in the form of shops/kiosks/homes, scattered all over the country.
We at Khatabook, have built a product that saves time of MSMEs by managing their credit, and creating transparency in cash flow, henceforth increasing trust with their consumers and that paved the path for us to become India’s fastest-growing fintech company.
Why work with us
People are our biggest asset! At Khatabook, every one of us is a dynamic superstar. We have carefully bred an ecosystem which hires nothing but incredibly and exceptionally talented people who can dream, collaborate, experiment, and break new ground. We’re a strong team that looks out for each other.
Your role:
The role will focus on building a robust and scalable lending process audit framework across:
1. Process & Control Audit
Design and execute risk-based audits across the lending lifecycle to identify control gaps, process deviations, operational risks, and potential leakage.
2. Lending & Partner Operations
Audit internal and partner-led processes across sourcing, onboarding, KYC, documentation, disbursement, servicing, and collections.
3. Risk & Compliance
Identify gaps against internal policies, regulatory requirements, partner SLAs, customer protection standards, and approved operating processes.
4. Data & Analytics-led Audit
Use data analytics, sampling, exception reporting, automation, and technology to move beyond manual transaction testing and identify systemic issues.
5. Process Improvement
Work with business, product, technology, risk, and operations teams to drive RCA, corrective actions, and sustainable process improvements.
What would you do at Khatabook:
Define and execute a risk-based audit plan across the Lending business
Conduct audits across the complete lending lifecycle from acquisition to collections
Review TeleSales, digital journeys, KYC, documentation, underwriting processes, disbursement, servicing, and collections
Identify process gaps, control weaknesses, policy deviations, leakage, fraud risks, and operational inefficiencies
Conduct root-cause analysis and distinguish systemic issues from individual exceptions
Audit processes operated by lending partners, vendors, agencies, and other third parties
Evaluate adherence to internal policies, SLAs, regulatory requirements, and approved processes
Build data-driven exception monitoring and continuous audit mechanisms
Partner with Data, Risk, Compliance, Product, Technology, and Operations teams to identify emerging risks
Drive closure of audit observations through clear corrective and preventive action plans
Track remediation effectiveness and ensure issues do not recur
Identify opportunities to simplify processes, strengthen controls, and improve operational efficiency
Develop dashboards and governance mechanisms for audit findings, risk themes, ageing, and remediation
Establish a culture of proactive risk identification and continuous process improvement
Support management and senior leadership with independent insights on lending process health and key operational risks
What are we looking for:
7–15 years of experience in lending, fintech, NBFCs, banking, Big 4, consulting, internal audit, risk, or process assurance
Strong experience in process audit, operational risk, internal controls, lending operations, or business process transformation
Good understanding of the lending lifecycle, including sourcing, KYC, underwriting, disbursement, servicing, and collections
Strong understanding of risk-based audit methodologies, RCA, control frameworks, and process improvement
Experience auditing outsourced/partner-led operations will be a strong advantage
Strong analytical skills with the ability to use data to identify patterns, exceptions, and systemic issues
Ability to work with business teams and influence process changes rather than only report findings
Strong written and verbal communication skills with the ability to present findings to senior stakeholders
High ownership, attention to detail, and ability to operate independently
Strong understanding of regulatory and compliance requirements applicable to lending businesses
Education
MBA / relevant professional qualification preferred
IIT / IIM background preferred
Strong academic track record and analytical orientation
Preferred Background
Candidates from fintechs, digital lending platforms, NBFCs, banks, consulting firms, or high-growth financial services businesses will be preferred.
Prior experience in a startup or high-growth environment will be a strong advantage. Experience as a founder, co-founder, founding team member, or having directly built a business/function from an early stage will be particularly valued.
Candidates who combine audit/control expertise with strong business understanding and process improvement orientation will be particularly relevant.
Why Join Khatabook
Build the process assurance framework for a rapidly scaling lending business
Work across the entire lending lifecycle rather than a single functional area
Directly influence process quality, risk management, customer experience, and business efficiency
Work across lending, payments, data, technology, risk, operations, and partner ecosystems
Opportunity to build a modern, analytics-led audit and control function in a high-growth fintech
Share this job
About Company
About Khatabook
We exist to empower India’s 60 Million strong MSMEs. Our users’ motives, methodology, expectations and behaviour are significantly different from our own when they interact with the internet and technology ecosystem which makes it harder to build for them, to solve that. Our first offering – is an Android App that has been downloaded over 10 crore+ times, which has resulted in having an active merchant base of over 9 million users.
As more businesses are adopting digital for business than ever before, Khatabook’s goal can be summed up simply - Empowering merchants by simplifying their business by
Building a complete business management platform.
Helping businesses increase their incomes by providing them the power of technology and ammunition of insights & digital reports.
Offering a platform catering to the specific needs of the MSME space.
We are an equal opportunity workplace. We expect your authentic, original selves at work always and stand against discrimination on the basis of caste, creed, gender, religion or background.
