Sales Executive – Job Description (Lenskart)Job Title
Sales Executive / Retail Sales Associate
Job Summary
The Sales Executive is responsible for delivering an excellent customer experience by assisting customers in selecting eyewear products, achieving sales targets, and maintaining high standards of store operations. The role requires strong communication skills, product knowledge, and a customer-focused approach.
Key Responsibilities
- Welcome customers and understand their vision care and eyewear requirements.
- Recommend suitable eyeglasses, sunglasses, contact lenses, and accessories based on customer needs and preferences.
- Explain product features, lens options, pricing, warranties, and ongoing promotions.
- Assist customers with frame selection, measurements, and order placement.
- Achieve individual and store sales targets through effective selling and cross-selling.
- Build long-term customer relationships by providing exceptional service and follow-up.
- Handle billing, cash, digital payments, and maintain accurate transaction records.
- Manage inventory, replenish stock, and ensure products are properly displayed.
- Maintain store cleanliness, visual merchandising standards, and brand presentation.
- Resolve customer queries and complaints professionally, escalating issues when required.
- Coordinate with optometrists and other team members to ensure a seamless customer experience.
- Stay updated on new products, collections, and company policies.
Required Skills
- Strong communication and interpersonal skills.
- Customer service and relationship-building abilities.
- Sales and negotiation skills.
- Basic computer and POS system knowledge.
- Ability to work in a fast-paced retail environment.
- Teamwork and problem-solving skills.
- Attention to detail and a positive attitude.
Qualifications
- High school diploma or equivalent (graduate preferred).
- Prior experience in retail sales, eyewear, fashion, or customer service is an advantage.
- Freshers with excellent communication skills may also be considered.
Preferred Attributes
- Passion for retail and customer satisfaction.
- Ability to meet sales targets and performance metrics.
- Willingness to work flexible shifts, weekends, and holidays.
- Professional appearance and strong work ethic.
Key Performance Indicators (KPIs)
- Customer satisfaction and feedback scores.
- Conversion rate and average bill value.
- Cross-selling and upselling performance.
- Inventory accuracy and store presentation.
- Adherence to company policies and operational standards.
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
