Job Description – Telecaller
Job Title: Telecaller
Department: Operations / Customer Support
Location: Ambernath, Maharashtra
Employment Type: Full-Time
Job Summary
PDR Organisation Pvt. Ltd. is looking for a dynamic and customer-oriented Telecaller to join our team. The candidate will be responsible for handling inbound and outbound calls, assisting customers with their queries, following up on leads, and maintaining positive customer relationships.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Explain the company's services to customers.
- Respond to customer inquiries and resolve basic queries.
- Follow up with existing and prospective customers.
- Maintain accurate records of customer interactions in the system.
- Coordinate with internal departments for customer requirements.
- Schedule appointments and follow up on pending cases.
- Achieve daily and monthly calling targets.
- Ensure excellent customer service and maintain professionalism during every interaction.
- Escalate unresolved customer issues to the concerned department.
Required Skills
- Excellent communication skills in English, Hindi, and Marathi.
- Good interpersonal and customer handling skills.
- Basic computer knowledge (MS Office, Email, CRM).
- Strong convincing and negotiation skills.
- Ability to work under pressure and meet deadlines.
- Positive attitude and willingness to learn.
Qualification
- Minimum HSC (12th Pass) or Graduate.
- Freshers and experienced candidates are welcome to apply.
Experience
- 0–2 years of experience in Telecalling, Customer Service, BPO, or Sales is preferred.
Working Days
Office Timing
Salary
- As per company standards and interview performance.
Preferred Candidate Profile
- Good verbal communication skills.
- Confident and professional personality.
- Ability to build rapport with customers.
- Team player with a customer-focused approach.
- Willingness to learn and grow within team
Office Address: 208, 2nd floor, Globe Business Park, Plot No.30, Ambernath West, Ambernath 421505Website: Privatecourt.inThanks & Regards
Job Types: Full-time, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
Education:
- Higher Secondary(12th Pass) (Preferred)
Work Location: In person
