Delivery Performance exists to assure the success of the Digital portfolio by strengthening quality and predictability through clear methodology, outcome measurement, and continuous improvement. It builds organisational memory of effective best‑practice standards, improves and simplifies how teams deliver work, and aid programmes with delivery excellence and assurance to give transparent oversight of portfolio health and capacity, and address risks before they become issues.
The role – The Metrics Programme Lead drives the Delivery Metrics agenda for Digital, assuring the performance of the Digital Delivery Portfolio and improving the end‑to‑end flow of value from concept to market through standardised measurement and data‑driven insight. The role owns and runs BT’s core delivery measurement standards, including Earned Value metrics, engine‑room delivery metrics and targeted compliance and improvement indicators, ensuring consistent, reliable and transparent reporting across Digital. Through rigorous analysis, structured measurement, and continuous refinement, the role enables clear visibility of performance, historical trends, risks and progress across the portfolio, steering attention and action in the right places to cushion Digital delivery outcomes.
Why it’s important – High quality, standardised delivery measurement is critical to identifying bottlenecks, enabling proactive intervention to assure business outcomes, and strengthening the predictability, pace and efficiency of Digital delivery. By shining a light on emerging risks and what is and isn’t working, the Metrics Programme Lead provides the insight needed for informed decision-making across Digital and Group leadership. This role underpins the continual uplift of BT’s delivery capability, improving accessibility, intuitiveness, data integrity and automation within reporting, and ultimately helping BT deliver value to customers faster and more reliably.
