Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The role requires a professional who can step in when first-line support teams need guidance on complex or non-standard flex employee cases. The Flex Coordinator combines policy expertise, process discipline and pragmatic stakeholder management to resolve escalations accurately and prevent repeat issues. Process and strategy of providing and managing human resources services and information to employees within an organization. This encompasses various aspects, including employee support, benefits administration, onboarding, payroll, and other HR related functions
What are we looking for? Act as second-line HR support when first-line colleagues, including the India support team, cannot resolve a case. The position focuses on complex contingent worker matters where a solid understanding of flex policies, exception processes and HR procedures is essential. Accuracy, compliance awareness and confident judgement are key to delivering reliable service. Resolve escalated and non-standard HR queries for flex employees. Apply policy correctly, conduct compliance checks and ensure process adherence across all case work. Engage with HR, procurement, business leaders, suppliers and internal teams. Identify root causes and propose improvements that reduce recurring issues and improve service quality. Strong communicator and team player with proven stakeholder management skills. Able to manage expectations, set boundaries and say no when needed, while knowing when an exception is justified. Service-minded, proactive, decisive, organized and detail-oriented. Fluent English is required; Dutch is not required.
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts
Any Graduation
