Profile : International Sales Executive
Experience : At least 1 year in International Sales.
CTC: 8-10 LPA
Shift timing: US/UK shift (9:00 pm to 6:30 am)
Location: Chakala, Andheri (E), Mumbai
Job Summary
You will act as the primary point of contact for assigned international clients. Operating with a trust-first mindset, you will build deep, consultative relationships that convert new clients into long-term, high-value partners without overpromising or overselling. If you excel at portfolio management, understand performance marketing metrics, and thrive in international client communications, this role is for you.
Key Responsibilities
New Client Onboarding: Onboard new international clients within 24 hours of sign-up, conducting discovery calls to understand creator goals, set realistic expectations, and align on deliverables.
Active Account Management & Upselling: Proactively share campaign performance updates, address client escalations end-to-end, and identify consultative cross-sell and upgrade opportunities.
Dormant Client Re-engagement: Maintain an active pipeline of inactive accounts, diagnose root causes of churn, and execute personalized outreach (email, WhatsApp, call) to re-engage dormant clients.
Commercial & Platform Alignment: Cross-verify specific client campaign requirements against actual ad delivery capabilities before committing to custom plans.
CRM & Pipeline Discipline: Log every client interaction in Zoho CRM within 24 hours, tag accounts accurately by lifecycle stage, and submit weekly portfolio health summaries to leadership.
Who You Are?
The Mindset: A proactive, trust-first sales and client success professional who frames
long-term success through client retention and strategic growth rather than just transactional sign-ups.
International Communication: Excellent verbal and written English skills—clear, professional, articulate, and confident when dealing with global creators and brands.
Domain & Platform Literacy: Good understanding of YouTube growth metrics (views, subscriber growth, CTR, CPM) and a conceptual grasp of Google Ads and Demand Gen video campaigns.
CRM & Process Discipline: Hands-on experience with CRM tools (Zoho CRM preferred, or HubSpot/Salesforce) and the discipline to manage a portfolio of 40–60 accounts without letting follow-ups slip through the cracks.
Proven Track Record: Experience managing an independent international portfolio, with concrete examples of de-escalating tough client issues, driving account upsells, and executing churn recovery strategies.
Application Question(s):
- Are you qualified with Diploma/Degree in Graducation or relevant field?
- are you most comfortable with location Andheri, Mumbai?
- what is your current annual salary / ctc?
- what is your expected annual salary / ctc?
- How many years of Proven experience in managing an independent international sales portfolio?
- what is your notice period? (in days)
- How would you rate yourself on a scale of 1 to 10?" between your experience /skills & as required experience in job descriptions?
Work Location: In person
