At Europe Express, part of Travelopia, we create unforgettable travel experiences across Europe for North American travellers. As one of the world's leading specialist travel groups, Travelopia brings together a portfolio of award-winning travel brands, delivering exceptional customer experiences through passionate people.
We're looking for a Reservations & Customer Support Coordinator who thrives in a fast-paced environment and is passionate about delivering exceptional service to travellers.
As a Reservations & Customer Support Coordinator, you'll play a key role in ensuring our customers enjoy a seamless travel experience. You'll manage post-booking reservations, liaise with suppliers across Europe, and support customers by resolving travel-related issues with empathy, professionalism, and urgency.
This role is ideal for someone who enjoys problem-solving, has outstanding communication skills, and has previous experience in the travel or tourism industry.
- Competitive base salary: INR 800,000 – 900,000 per annum /Local Bonus Scheme
- Comprehensive health benefits
- Retirement savings plan with company contributions
- Generous paid time off allowance and birthday day off
- Flexible hybrid working schedules
- Parental leave and family-supportive policies
- Charity or volunteering time off
- Group-wide travel discounts
- Process a high volume of reservations accurately using supplier portals and internal systems.
- Deliver exceptional customer support by handling customer queries and resolving travel-related issues promptly.
- Coordinate with suppliers to confirm bookings, make amendments, and resolve operational challenges.
- Take ownership of customer concerns, ensuring timely resolution and escalation where required.
- Maintain accurate reservation records and documentation.
- Work closely with cross-functional teams to deliver a seamless customer experience.
- Follow established processes and service standards while identifying opportunities for continuous improvement.
- Previous experience within the Travel or Tourism industry is mandatory.
- Proven experience in reservations, travel operations, or customer support.
- Excellent verbal and written communication skills.
- Strong experience handling customer queries, complaints, and issue resolution.
- Exceptional attention to detail and ability to manage multiple bookings simultaneously.
- Strong organisational and time management skills.
- Comfortable learning new systems and working with reservation platforms and CRM tools.
- A customer-first mindset with excellent problem-solving skills.
- Candidates must be based in Bengaluru, or be willing to relocate before joining.Working Pattern
- Hybrid working model – 2 days per week in the Bengaluru office
- 5-day working week/Rotational shifts
- Weekend working will be required on a rotational basis, with weekly offs provided on other weekdays.
- Flexibility to work according to business requirements.
We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.
Travelopia ensures an inclusive workplace for all. If you need accessibility support during the recruitment process, please inform us here: [email protected]
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