Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Business Data Cloud (BDC)
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and system reliability.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Drive continuous improvement initiatives to optimize support processes and system performance.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP Business Data Cloud (BDC).
- Strong analytical and troubleshooting skills to diagnose and resolve complex system issues.
- Experience in monitoring and maintaining enterprise-level business applications.
- Ability to work collaboratively across diverse teams and communicate technical information effectively.
- Familiarity with incident management and problem resolution methodologies.
- Capability to document technical issues and solutions clearly for knowledge sharing.
Additional Information:
- The candidate should have minimum 8 years of experience in SAP Business Data Cloud (BDC).
- This position is based at our HDC3B - SEZ office.
- A 15 years full time education is required.
