Location: Bangalore and Chennai
Experience: 10 – 15+ Years
Domain: Healthcare, Pharmaceuticals, Life Sciences (HLS)
Type: Full-Time
Role Overview
We are looking for a seasoned Delivery Manager with 10-15 years of experience to lead complex HLS projects/accounts in Bangalore.
The ideal candidate will be responsible for end-to-end service delivery, client relationship management, and driving technical excellence within the healthcare domain.
You will oversee project planning, budget control, and ensure compliance with industry-specific regulations.
Key Responsibilities
Account Delivery Management: Own end-to-end delivery for HLS accounts, managing multiple projects concurrently.
Client Management: Act as the primary point of contact for stakeholders, ensuring high client satisfaction, managing expectations, and implementing improvements based on feedback.
Project Governance: Define project scopes, manage milestones, monitor progress, and ensure timely delivery within budget.
HLS Domain Expertise: Leverage knowledge of healthcare IT systems, patient data, or regulatory compliance to guide technical teams.
Risk Mitigation: Anticipate risks, develop contingency plans, and handle escalations with professionalism.
Team Leadership: Lead, motivate, and mentor cross-functional teams (including offshore/onshore), managing resource allocation and resolving conflicts.
Operational Excellence: Improve service delivery processes, manage KPIs (SLA, TAT), and ensure adherence to quality standards.
Required Qualifications & Skills
Experience: 10-15+ years in IT service delivery, with at least 3-5 years directly in the HLS domain.
Domain Knowledge: Strong understanding of Healthcare IT, Clinical Trials, Life Sciences, or Health Insurance systems.
Methodologies: Proven experience working in Agile/Scrum environments.
Technical Understanding: Familiarity with software development life cycle (SDLC), application development, or data migration projects.
Communication: Excellent client-facing and internal communication skills (verbal and written).
Tools: Proficient in project management tools like JIRA, MS Project, and Agile planning tools.
Preferred Qualifications
Relevant certifications: PMP, PRINCE2, or Certified Scrum Master (CSM).
Experience in managing large-scale, complex, or transformation projects.
Why Join Us?
Work in one of India’s leading technology hubs (Bangalore) with top-tier clients.
Opportunity to lead high-impact projects in the growing HLS sector.
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Submit the form below to apply
Name(Required)
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Do you have 10-15+ years in IT service delivery, with at least 3-5 years directly in the HLS domain?(Required)
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Do you have experience in End-to-End Delivery Programs?(Required)
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No
Do you have experience in Life Sciences, Health Systems?(Required)
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Do you have experience in handling large P&L?(Required)
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No
Do you have experience in Enterprise platform and working in different delivery methodologies?(Required)
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