Sholinganallur, Tamil Nadu
Job Summary
Job Description: We are seeking a very good, experienced Power Platform Developer resource with following skillsetsSkillsets Required: • Experience: o Proven experience in Microsoft Power Platform Development, administration, monitoring,and governance.• Technical Skills: o Power Platform (Design, Develop, Unit Test, support – Canvas Apps, Model driven apps andFlows) technical Development and Support.o Well versed in DLP and Power Platform Environments conceptso Hands on COE implementation and Upgradeo Support and Sustain the below capabilities as part of COE implementation andmaintenance CoE Update DLP Policy Review App Sharing Policy Mobile App Policy Dataverse Service Data Collection & Environment Access Enhancements Model-Driven Apps and Business Process Flows Capabilities Managed Environments Capability Connector Request Process Environment Request Process Application Lifecycle Management Adoption and Usage• Soft Skills: o Excellent problem-solving and analytical skills.o Strong communication and collaboration abilities.o Ability to work independently and as part of a team. Qualifications: • Education: o Bachelor’s degree in Computer Science, Information Technology, or a related field.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Through O365 Administration, Adhering Strictly To Slas And Quality Norms.
2. Mentor Support Administrators And Team Members, Preparing Standard Operating Procedures (Sops) And Maintaining Effective Documentation, While Facilitating Knowledge Sharing Across The Team.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning To Optimize Resource Allocation.
4. Foster Positive Customer Feedback And Satisfaction By Actively Engaging In Customer Meetings To Identify And Address Issues Within O365 Environments.
5. Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis, To Compile Reports That Facilitate Performance Improvements, Presenting Findings To Key Business Stakeholders.
Skill Requirements
1. Proficient In O365 Administration With A Strong Understanding Of Incident Management And Resolution Processes.
2. Solid Analytical Skills With Experience In Performing Root Cause And Trend Analyses Related To Operational Issues.
3. Exceptional Communication Skills To Effectively Liaise With Business Stakeholders And Facilitate Knowledge Sharing.
4. Familiarity With Capacity Planning And Change Management Processes Within The O365 Ecosystem.
Other Requirements
1. Optional But Valuable Certifications: Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Teams Administrator Associate
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