Key Responsibilities
1. Theatre OperationsEnsure smooth functioning of all shows, timely opening of auditoriums, cleanliness, and operational readiness.
2. Customer ServiceDeliver excellent guest experience, handle customer complaints, resolve issues promptly, and ensure high customer satisfaction.
3. Team SupervisionSupervise Customer Care Executives, Housekeeping, Security, Box Office, and F&B staff during the shift. Allocate duties and monitor performance.
4. Show ManagementEnsure shows start on time, monitor projection and sound quality, coordinate with the projection team, and minimize interruptions.
5. Food & Beverage OperationsMonitor concession counter operations, product availability, hygiene, service standards, and sales performance.
6. Revenue & Cash ControlMonitor ticketing and F&B collections, ensure proper cash handling, verify daily collections, and prevent revenue leakage.
7. Safety & SecurityEnsure compliance with fire safety, emergency procedures, security protocols, and statutory requirements.
8. Facility MaintenanceCoordinate with the maintenance team for prompt resolution of equipment and facility issues. Ensure escalations are addressed immediately.
9. Housekeeping StandardsEnsure auditoriums, lobbies, washrooms, and public areas are clean and maintained as per company standards.
10. Reporting & Documentation Prepare daily shift reports, incident reports, maintenance logs, customer complaint reports, and submit them on time.
11. Inventory ControlMonitor inventory of F&B consumables, cleaning materials, uniforms, and operational supplies. Report shortages promptly.
12. ComplianceEnsure adherence to SOPs, company policies, labour regulations, food safety standards, and statutory guidelines.
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: In person
