Skills: ServiceNow, ITIL, ITSM, Solution Analysis
Business Analyst with expertise in Requirement gathering, solution analysis and realize the changes in effective & efficient way. Having in-depth understanding of the ITIL processes, hands-on expertise and delivering projects in the domain of IT.
Responsibilities:
-
Analyze complex business problems and determine an IT solution
-
Gather data and analyze business and user needs, In terms of Functional and Non-Functionals
-
Complete the requirement analysis to ensure that the solutions being designed are Available, Stable, Performant, Usable and Maintainable.
-
Work closely with Business, Architecture, Development and Testing teams in doing detailing the process and the solution.
-
Enhancing the quality of IT products and services, analyzing data to inform business decisions, and finding technological solutions to business needs
-
Apply ITIL best practices to improve and streamline IT service management processes
-
Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
-
With good understanding on the Technology evolution, SAAS solutions, advise the business in adapting to the right mix of fit for purpose solutions.
-
Identifies opportunities for asset reuse that reduces overall solution cost and development time
-
Perform the validation of solutions is being built/realized, together with the business process Responsible
-
Together with the project team you put the solution into production and roll it out in the organization.
Requirements:
-
Bachelor's degree in Science/Engineering/Business Administration, or equivalent experience in related field
-
Minimum 3 years of IT experience and 1-2 years of experience as Business Analyst / Solution Analyst role
-
Strong knowledge on any one of the platforms/packages (Ex: ServiceNow)
-
Strong understanding of ITIL processes and ITOM model
-
Experience with ServiceNow ITSM, ITOM, and other relevant modules.
-
Good inter personal skills (Communication, Collaboration, Openness, Transparent..)
-
Strong written and verbal communication skills, including technical writing skills
We are seeking a highly skilled and experienced Business Analyst with expertise in ServiceNow, ITIL processes, and ITOM (IT Operations Management) model experience. The ideal candidate will have a strong background in the implementation, migration, and maintenance of IT services and solutions.
