Overview: As a Guest House Caretaker at Manipal Dot Net Private Limited, you will be responsible for ensuring the smooth operation and exceptional guest experience at our company-owned guest house. You will oversee all aspects of guest services, maintenance, and administration to maintain a welcoming and comfortable environment for our guests.
- Guest Services:
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Welcome and assist guests during check-in and check-out procedures, providing a warm and friendly atmosphere.
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Respond promptly and professionally to guest inquiries, requests, and concerns to ensure a high level of customer satisfaction.
Housekeeping and Maintenance:-
Coordinate cleaning schedules and ensure rooms and common areas are maintained to high standards of cleanliness and comfort.
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Oversee maintenance and repairs, promptly addressing any issues to guarantee a safe and functional environment.
Inventory and Supplies Management:-
Manage inventory levels of guest supplies, linens, and amenities, ensuring they meet guest expectations and company standards.
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Monitor and replenish supplies in a timely and cost-effective manner.
Reservations and Bookings:-
Handle guest reservations, ensuring accuracy in booking details and availability.
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Maintain an organized booking system and communicate reservation information to relevant staff.
Financial Management:-
Assist in budget planning and monitor guest house expenses, ensuring cost-effective operations.
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Process payments, invoices, and maintain accurate financial records.
Compliance and Safety:-
Ensure the guest house operates in compliance with local regulations and safety standards.
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Implement and maintain emergency procedures and protocols.
Vendor and Service Provider Management:
- Establish and maintain relationships with vendors, contractors, and service providers to ensure quality services and cost-effective solutions.
- Previous experience in hospitality, guest services, or property management is preferred.
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Strong interpersonal and communication skills.
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Ability to handle multiple tasks and prioritize effectively.
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Proficiency in using property management software and basic computer applications.
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Knowledge of safety and compliance regulations in the hospitality industry.
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Competitive salary and performance-based incentives.
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Room and boarding on premises for self and family.
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Health insurance.
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Tuition reimbursement for children.
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Retirement savings plans.
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Opportunities for professional development and growth within the company.
