Key Roles & Responsibilities
1. Export Sales Coordination
- Coordinate export sales orders from receipt of customer purchase orders until dispatch.
- Communicate order status and delivery schedules to overseas customers.
- Send pre-shipment and post-shipment documents to customers as instructed by the AGM – Export Sales.
- Respond to routine customer queries by coordinating with internal departments.
- Share technical data sheets, product information, and other technical documents with customers after consultation with the AGM – Export Sales.
- Maintain customer communication records and correspondence.
2. Customer & Sample Management
- Coordinate customer sample requirements with Production, Quality Assurance, Stores, and Dispatch departments.
- Arrange dispatch of product samples and maintain records of sample requests and shipments.
- Ensure timely communication with customers regarding sample dispatch and trial orders.
3. Internal Stakeholder Coordination
- Coordinate with Production, Planning, Quality Assurance, Stores, Finance, Dispatch, and other departments for timely execution of customer orders.
- Ensure timely creation and updation of Sales Orders (SO) in the ERP system.
- Follow up on production schedules and communicate updates to customers through the AGM – Export Sales.
- Coordinate with Finance regarding customer credit limits and payment status whenever required.
4. Receivables Coordination
- Follow up with customers for outstanding receivables, advance payments, and payment confirmations.
- Coordinate with the Finance department to support timely collection of customer payments.
- Escalate payment-related issues to the AGM – Export Sales whenever necessary.
5. MIS & Data Management
- Prepare daily, weekly, and monthly MIS reports as required by the AGM – Export Sales.
- Maintain export order tracking reports, pending order status, customer inquiry records, and sales reports.
- Maintain customer master data and order information in the ERP system.
- Compile and submit data required for internal reviews and external statutory/business requirements such as Advance Licence and other business-related submissions.
6. Sales Support
- Provide administrative and coordination support to the AGM – Export Sales.
- Assist in preparing presentations, customer reports, product information, and sales-related documents.
- Maintain proper filing and documentation of customer correspondence and records.
7. Continuous Improvement
- Identify opportunities to improve customer communication and internal coordination processes.
- Support initiatives to improve operational efficiency within the Export Sales function.
- Participate in quality, safety, and continuous improvement initiatives.
Pay: ₹40,000.00 - ₹60,000.00 per month
Benefits:
Work Location: In person
