Lead the design, deployment, and lifecycle management of global print infrastructure, including cloud and on-premises print solutions, ensuring scalability, reliability, and standardization.
Manage enterprise printer fleets (Canon, HP, Zebra, etc.), including device configuration, drivers, firmware, print queues, and specialized printing capabilities.Administer and optimize modern print platforms such as Azure Universal Print and LRS Personal Print Manager.
Provide advanced troubleshooting and support across print services, endpoints, servers, and network environments, minimizing business disruption.
Drive infrastructure maintenance through patching, driver standardization, performance optimization, and security controls including secure print release and access management.
Develop automation solutions using PowerShell and integrate print services with Intune, SCCM, and other endpoint management platforms.
Serve as the technical lead for print vendors (HP, Canon, Zebra, LRS), managing escalations, solution evaluations, and service delivery.
Maintain technical documentation, standards, and operational runbooks while partnering with endpoint, network, security, and service management teams.
Possess strong expertise in LRS administration, configuration, monitoring, troubleshooting, and end-user support.
Support ServiceNow integration for print services, including incident management, request fulfillment, asset tracking, workflow automation, and reporting.
