Responsibilities
Monitor network performance and ensure minimal downtime
Troubleshoot hardware, software, LAN/Wi-Fi issues
Provide IT support to employees (systems, login, access, etc.)
Manage IT assets, including laptops, peripherals, and inventory
Track and maintain software licenses (Microsoft OS, etc.)
Handle laptop warranty tracking and vendor coordination
Respond to user queries via email or ticketing tools within SLA
Prioritize and resolve issues based on P1 / P2 / P3 severity
Maintain logs of issues, resolutions, and recurring problems
Maintain a digital asset register for IT and non-IT assets
Ensure proper tagging and tracking of all assets
Keep records updated for audits and internal tracking Stakeholder Alignment
Work closely with leadership and ensure timely execution of tasks
Adhere to directions and priorities set by the Founder and leadership team
Maintain accountability and responsiveness in all assigned responsibilities
Desired Candidate Profile
0 - 2 years of experience in IT administration or a similar role
Hands-on experience with LAN/Wi-Fi setup, troubleshooting, and network monitoring
Proficient in managing IT assets, software licenses, and maintaining digital asset registers
Familiar with helpdesk/ticketing tools and P1/P2/P3 incident prioritization
Experience with Microsoft OS and basic software license management
Strong ownership mindset with the ability to work closely with leadership and execute tasks with minimal follow-up
Detail-oriented with a habit of maintaining accurate logs, records, and audit-ready documentation
Good communication skills to handle employee queries promptly and professionally
