Are you a motivated and ambitious individual looking to grow in the automotive services industry? This role combines business development, partner onboarding, field marketing, and vehicle pick-up & drop operations, offering broad exposure and growth.
JOB TITLE : Field Operations Executive / BDE JOB TYPE – Full Time / Commission Based / Incentive Based
DEPARTMENT : Sales, Marketing & Operations INDUSTRY : Car & Bike Servicing Platform LOCATION : Ahmedabad / Surat / Pune Field-Based (visiting garages and customer’s location)
KEY RESPONSIBILITIES
1. PARTNER ONBOARDING & ACCOUNT MANAGEMENT - Visit and identify potential garage partners (car and bike workshops) in the assigned territory. - Register and on-board interested garage partners on the Repair-it platform with complete details. - Ensure the garage profile is complete and attractive. - Assist garage owners in creating and updating their garage service menu (services, categories, pricing, etc.)
EXPLAIN ALL TERMS AND CONDITIONS RELATED TO : - Service quality standards and customer experience expectations. - One-time Onboarding / Listing fee which will be charged on the first order. - Ensure the partner understands and agrees to the business model, fee structure, and service quality requirements before going live. - Provide product training to garage owners and staff on how to use the Repair-it partner app (order handling, status updates, payments, etc.)
2. SALES, MARKETING & BRAND ESTABLISHMENT - Conduct regular field visits to generate new leads and on-board more garages. - Execute offline marketing campaigns around on boarded garages to increase customer footfall and online orders. - Distribute flyers, place standees, and coordinate local promotions as required. - Promote Repair-it as a trusted and convenient solution for car & bike service and repair in the local area. - Support brand-building and visibility initiatives as guided by management.
3. CUSTOMER SERVICE, PICK-UP & DROP OPERATIONS - Handle vehicle pick-up and drop for customers, from their home / office to the partner garage and back. - Drive customer vehicles safely, responsibly, and professionally, ensuring no damage and a smooth experience. - Coordinate with customers on timing, location, and service requirements, and with garages on job status and completion. - Assist garages, customers, and pick-up / drop representatives in resolving basic operational issues and queries. - Ensure all service orders, pick-up / drop activities, and status updates are correctly recorded in the app.
- Ensure all payment activities (collections, confirmations, commissions, settlements) are done correctly and on time.
Job Type: Full-time
Pay: ₹18,000.00 - ₹54,000.00 per month
Work Location: Remote
