Role Overview
Provide exceptional customer service through WhatsApp, phone calls, and internal coordination. Handle customer concerns, logistics communication, and ensure a smooth customer experience.
Key Responsibilities
- Handle customer conversations on WhatsApp
- Answer product, order, and delivery-related queries
- Coordinate with logistics and courier partners
- Manage NDR, RTO, and shipment-related follow-ups
- Assist customers with order tracking and modifications
- Maintain professional and timely communication
Must-Have Skills
- Excellent Hindi & English communication skills
- Experience in customer support or tele-calling
- Good typing speed and multitasking ability
- Strong problem-solving and customer handling skills
What We're Looking For
- Friendly and empathetic personality
- Ability to handle multiple conversations efficiently
- Strong coordination and communication skills
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
