Job Summary
The Front Office Staff serves as the first point of contact for guests, ensuring a welcoming experience and providing efficient front desk services. The role includes handling guest check-ins and check-outs, managing reservations, responding to inquiries, maintaining records, and coordinating with housekeeping and other departments to ensure excellent customer service.
Key Responsibilities
- Welcome guests in a courteous and professional manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications.
- Answer phone calls, emails, and guest inquiries promptly.
- Maintain accurate guest records and billing information.
- Receive payments and issue invoices or receipts.
- Coordinate with housekeeping to ensure room readiness.
- Assist guests with local information, transportation, and other requests.
- Address guest complaints and resolve issues professionally or escalate them when necessary.
- Monitor lobby and reception areas to ensure cleanliness and organization.
- Maintain confidentiality of guest information.
- Prepare daily reports and update occupancy records.
- Follow company policies, safety procedures, and service standards.
Qualifications
- High school diploma or bachelor's degree in Hospitality, Hotel Management, or a related field (preferred).
- Previous experience in a front office, hotel, or customer service role is an advantage.
- Proficiency in MS Office and hotel/property management software is preferred.
- Good communication skills in English and the local language.
- Basic accounting and cash-handling knowledge.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Professional appearance and positive attitude.
- Good organizational and multitasking abilities.
- Ability to work under pressure and in shifts.
- Problem-solving and conflict-resolution skills.
- Attention to detail and accuracy.
Working Conditions
- Rotational shifts, including weekends and public holidays.
- Standing for extended periods at the reception desk.
- Interaction with guests, vendors, and internal departments throughout the day.
Performance Indicators
- Guest satisfaction and positive feedback.
- Accuracy in reservations and billing.
- Timely check-in and check-out processes.
- Professional handling of guest requests and complaints.
- Compliance with company policies and service standards.
Pay: From ₹12,000.00 per month
Benefits:
Work Location: In person
