ob Role
- Experience: 2+ years (support/logistics preferred)
- Language: B2–C1 English proficiency
Skills:
- 50+ WPM typing
- Manage 3+ concurrent chats
- Strong problem-solving abilities
Detailed: Experience: 2+ years in customer support, dispatch, or logistics. Prior chat support experience is strongly preferred.
- English proficiency: B2 (Upper Intermediate) CEFR level or higher. Strong written communication is non-negotiable given the SMS and chat-based nature of the role. Tech proficiency: Comfortable using multiple tools simultaneously (e.g., Twilio Flex, Zendesk, Slack, Google Maps, and internal admin dashboards).
- Typing speed: Minimum 50 WPM with high accuracy.
- Multitasking: Ability to manage 3+ active chats simultaneously without loss of quality. Emotional intelligence: Able to remain calm and de-escalate tense situations involving frustrated customers or stressed drivers. Availability: Must be available to work evenings, weekends, and holidays — our busiest delivery windows.
Interested candidates can share cv at- [email protected]
Pay: ₹10,000.00 - ₹35,000.00 per month
Benefits:
- Commuter assistance
- Provident Fund
Work Location: In person
