A Collection Executive / Recovery Specialist role for a telecom, finance, or internet service provider company (commonly structured under standard B2C/B2B collection operations) based in Pune, Maharashtra generally follows a clear framework.
This role balances client relationship management with firm negotiation to secure outstanding payments while maintaining company compliance policies.
Here is a comprehensive Job Description (JD) tailored for this position:
Job Title: Collection Executive / Recovery Specialist
Location: Pune, Maharashtra (On-site / Hybrid depends on process)
Department: Finance & Accounts / Operations
Employment Type: Full-time
Job Summary
The Collection Executive is responsible for tracking overdue accounts, reaching out to customers or clients to secure outstanding payments, and minimizing the company’s bad debt. The ideal candidate will possess excellent persuasion, communication, and negotiation skills to resolve payment discrepancies while retaining a positive customer relationship.
Key Responsibilities
- Outbound Calling & Follow-up: Initiate outbound calls to consumers or businesses regarding overdue balances, past-due invoices, or delayed subscription payments.
- Negotiation & Settlement: Negotiate payment timelines, EMI structures, or full settlements based on company authorization limits and standard operating procedures (SOPs).
- Query Resolution: Address client disputes, billing errors, or service issues that might be blocking the payment pipeline. Coordinate with billing or customer service teams to resolve them quickly.
- Data Documentation: Maintain highly accurate, systematic logs of all collection attempts, promises to pay (PTP), client feedback, and updated contact info inside the CRM software.
- Target Achievement: Meet or exceed daily call connectivity quotas and monthly cash recovery/delinquency targets to minimize Days Sales Outstanding (DSO).
- Compliance & Professionalism: Follow all statutory and ethical legal guidelines regarding debt recovery. Maintain a professional, polite, yet firm demeanor under stressful communication scenarios.
Qualifications & Requirements
- Education: Graduate in Commerce, Business Administration, or any related stream. High School/Diploma holders with relevant experience may also be considered.
- Experience: 0 to 3 years of experience in telecalling, customer care, outbound sales, or debt collection processes (telecom, banking, or NBFC sectors preferred).
- Language Proficiency: Strong verbal communication skills in Hindi and English. Fluency in Marathi is a highly valued regional advantage for handling local Pune retail portfolios.
- Technical Skills: Basic proficiency in Microsoft Excel (data entry, filters) and familiarity with general CRM tools or payment reconciliation dashboards.
Key Skills & CompetenciesCritical Traits: Active listening, high emotional intelligence, problem-solving, and the ability to handle rejection or difficult conversations without losing composure.
- Persuasion and Negotiation
- Customer Relationship Management (CRM)
- Basic Accounting & Arrears Calculation
Benefits & Compensation
- Fixed Salary: Competitive industry standard base pay.
- Incentives: Performance-linked monthly recovery bonuses (often the highest earning potential in this domain).
- Statutory Benefits: Provident Fund (PF), Employee State Insurance (ESI), and Medical Insurance benefits as per company policy.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
