Skill required: Compensation & Benefits - Compensation Administration Process Design
Designation: Total Rewards Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Benefits and Compensation Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors, or Client. • Read, understand, and analyze client processes as per business rules. • Process employee tickets and service requests related to compensation changes, benefits enrollment, and policy queries via HR systems and ticketing platforms (e.g., Workday, ServiceNow) • Support execution of salary adjustments, promotions, bonuses, and incentive payouts in line with company policies.. • Maintain accurate and up-to-date HR records, including compensation structures and benefits data.. • Execute the process accurately and timely as a hands-on processor. • Escalate issues and seek advice when faced with complex issues/problems. • Participate in client conference calls and prepare ‘minutes of meeting’. • Ensure LWI’s are followed and updated regularly and train the team members on process updates. • Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. • Always demonstrate the highest level of customer service. • Pay close attention to detail and follow through to resolve any outstanding issues. • Goes beyond immediate requests and activities to ensure both own and related tasks are completed. • Ensure and maintain the security and confidentiality of client data. • Update client applications accurately and quickly in accordance with the appropriate User Guides. • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent • Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads. • Participate in Team building activities.
What are we looking for? Education Equivalent Bachelor or Graduate Experience Relevant years of business experience with similar background Knowledge of MS Office and Excel skills would be a plus Working Conditions – US Hours • Shift timings (7am – 3pm ET/ 5:30pm -3am IST) (1pm to 9pm ET/ 6:30pm – 4am IST) • Candidate should be willing to work in Rotational Night shifts.
Roles and Responsibilities: •Knowledge/Skills Requirements: • Good organizational & prioritisation skills. • Analytical and problem solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Results & detail-oriented • Focus on high data accuracy. • Quality driven – in communications and all system transactions. • Strong written and verbal skills in English Language. • Benefits and/or Compensation experience is a plus • Workday experience is a plus Core Competencies – • Professional Qualities • Good oral and written communication skills • Ability to identify and effectively use resources • Excellent customer service skills
Any Graduation
