Job Title:Technical Support Executive
Location: Doctosmart, Govt. Cyberpark, Kozhikode
Job Type: Full-time | On-site
Experience: 0-2 years
Freshers can apply
About Us
Doctosmart is a fast-growing tech-driven company based in Govt. Cyberpark, offering innovative digital solutions in healthcare, IT services.
Job Description
Doctosmart is hiring a Technical Support Executive to handle client support, customer onboarding and reporting activities.
Responsibilities
Solve client technical issues via call, WhatsApp, email, or system
Provide product support and basic troubleshooting
Assist customer onboarding and support client communication
Maintain client records and update CRM
Prepare daily/weekly reports for management
Coordinate with internal teams for issue resolution
Requirements
Any graduation / diploma (Freshers can apply)
Good communication skills (English & Malayalam)
Basic computer knowledge
Problem-solving mindset and customer-friendly attitude
Preferred (Not Mandatory)
Experience in technical support or customer support
Knowledge of CRM or software products
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
