Job Description:
We are looking for a Customer Service Representative who is a communication superstar. If you love solving problems, providing outstanding customer support, and are passionate about helping people, we want to hear from you!
Responsibilities:
- Respond to customer inquiries via phone, email, and live chat.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Qualifications:
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- High school degree.
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
